Skills

A closer look at the practical skills behind my QA, technical support, and client-facing work — useful for recruiters and hiring managers matching roles to specific capabilities.

For Recruiters See Experience View CV

Website QA & testing

I test business websites before they go live, checking layout, content, links, forms, and functionality against the brief, then confirm fixes with a second pass before sign-off. More on the Website QA page.

Website QA testing Pre-launch checks Bug identification Regression testing Cross-device checking Attention to detail

Technical support & troubleshooting

I diagnose and resolve website issues, escalate what needs specialist attention, and have worked directly with businesses on one-off technical builds, including API-related workflows.

Technical troubleshooting CMS updates API-related workflows Task & ticket coordination Vendor & client liaison

CMS & website operations

Comfortable making accurate content and configuration updates inside a content management system, and managing several live website projects at once without dropping details.

CMS administration Multi-project coordination Content accuracy Website maintenance

Client communication & customer service

Years of direct customer-facing work — from hospitality to business website projects — have made me comfortable explaining technical topics in plain language and staying calm when priorities shift.

Client communication Customer service Stakeholder updates Plain-language explanations Working under pressure

Quality control & data accuracy

Before moving into web QA, I worked in an industrial laboratory testing product samples for quality control and logging results accurately under time pressure — a discipline that carries directly into digital QA.

Quality control (QC) Laboratory testing Data entry & logging Process discipline

Engineering & technical foundations

A completed Diploma of Engineering from Southern Cross University, building on earlier first-year study in physics, computer science, and IT at the University of Wollongong and UNSW, plus a completed TAFE NSW Certificate III in Information Technology. See Education.

Diploma of Engineering Physics fundamentals Computer science fundamentals Certificate III in Information Technology

Hospitality & front-of-house

Earlier roles in hospitality and aged care built habits that still matter: following hygiene and safety process properly, handling cash accurately, and keeping service quality up during a rush.

Bar service (RSA) Food handling & food safety Cash handling & POS Cleaning & hygiene standards Front-of-house & drive-thru

Core professional strengths

The habits that show up across every role, regardless of industry:

Problem-solving Attention to detail Time management Teamwork Adaptability Fast learner Reliability & punctuality

See these skills in context on Experience How I approach website QA For Recruiters overview