A closer look at the practical skills behind my QA, technical support, and client-facing work — useful for recruiters and hiring managers matching roles to specific capabilities.
I test business websites before they go live, checking layout, content, links, forms, and functionality against the brief, then confirm fixes with a second pass before sign-off.
I diagnose and resolve website issues, escalate what needs specialist attention, and have worked directly with businesses on one-off technical builds, including API-related workflows.
Comfortable making accurate content and configuration updates inside a content management system, and managing several live website projects at once without dropping details.
Years of direct customer-facing work — from hospitality to business website projects — have made me comfortable explaining technical topics in plain language and staying calm when priorities shift.
Before moving into web QA, I worked in an industrial laboratory testing product samples for quality control and logging results accurately under time pressure — a discipline that carries directly into digital QA.
Currently completing a Diploma of Engineering at Southern Cross University, building on earlier first-year study in physics, computer science, and IT at the University of Wollongong and UNSW, plus a completed TAFE NSW Certificate III in Information Technology.
The habits that show up across every role, regardless of industry: